Help Desk Specialist
Skills
Airline TicketingContact CentersCustomer ExperienceEnrollment ManagementIT Service ManagementLearning ManagementMicrosoft Excel
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong written and verbal communication skills
- Solid computer proficiency and comfort troubleshooting technical issues
- Experience in help desk customer service call center or similar support roles
- Email support experience is beneficial
- Familiarity with Microsoft Office tools especially Outlook Word and Excel
- Associate degree or higher
- At least one year of prior customer service experience is desirable
- Familiarity with service management tools such as ServiceNow
- Must meet eligibility requirements to obtain a Public Trust clearance
Nice to have
- Professional
- Empathetic
- Organized
- Responsive
- Detail-oriented
Day to day
- Provide Tier-1 help desk support for a large online learning community in a fast-paced environment
- Respond to calls emails and tickets while resolving account access navigation enrollment and login issues
- Document interactions accurately in a web-based tracking system and follow up to drive timely resolution