Help Desk Specialist
Skills
Help Desk SupportLeadershipMicrosoft OutlookOralPhone EtiquetteResponsivenessTroubleshooting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Located near northeast Ohio
- Bachelor's degree in computer technologies preferred
- Previous help desk or IT support experience preferred
- Experience in a responsibility-driven role preferably legal environment
- Proficient with MS Office Outlook and Windows 7/10
- Strong leadership organizational written and verbal communication skills
- Ability to communicate clearly with lawyers and staff
- Aptitude for learning new software and troubleshooting
- Able to work independently and in a team
Nice to have
- Responsive
- Organized
- Professional
- Team-oriented
- Quick learner
Day to day
- Provide timely and accurate technical support to lawyers and staff by responding to calls emails and voicemails.
- Troubleshoot end user incidents and service requests while documenting issues and escalating unresolved problems appropriately.
- Create clear problem-solving documentation and work professionally with minimal supervision in a fast-paced legal environment.