How Remoteville checks and expires listings
Help Desk Support
Skills
Analytical SkillsLicensingLocal Area NetworkNetworkingOn SitePeripheralsSoftware Installation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Associate degree or equivalent in information technology
- 3+ years help desk or similar support experience across multiple locations and time zones
- Proficiency with Microsoft 365 Windows 10 Office printers scanners and mobile devices
- Strong interpersonal project management communication and documentation skills
- Excellent analytical problem-solving skills with attention to detail
- Ability to work independently and support remote users
- Experience with TCP/IP networking and LAN/WAN troubleshooting
Nice to have
- Self-motivated
- Detail-oriented
- Professional
- Team-focused
Day to day
- Provides first-level technical support to users across desktops laptops tablets smart phones and server hardware.
- Diagnoses troubleshoots and resolves software hardware network printer and email issues while keeping users informed.
- Installs configures and provisions end-user devices and applications and maintains accurate hardware and software records.