Housekeeping Operations Manager
Skills
CoachingCollective BargainingCorporate GovernanceData AnalyticsEnglishExpense ManagementHousekeeping
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor degree in Hotel Management or related field preferred
- At least 3 years of housekeeping experience in a major hotel or resort complex
- Excellent customer service skills
- Able to lead and mentor a team
- Strong interpersonal skills with business contacts
- Professional appearance and demeanor
- Able to work varied shifts including weekends and holidays
- High school diploma or equivalent
- Able to communicate effectively in English written and oral
- Previous experience in a large-scale luxury resort preferred
- Must be able to work flexible hours including evenings and weekends
- Able to handle multiple tasks in a fast paced environment
- Able to manage heavy business volume and sensitive situations promptly
- Must be able to speak read write and understand English
- Must be able to tolerate areas with second hand smoke
- Must be able to lift and carry 10 pounds
- Must be able to bend crouch kneel twist and work at a desk or counter
- Must be able to respond to visual and aural cues
- Must have manual dexterity to operate office equipment
- Must be able to recognize and respond to individuals with questions
- Must be able to maneuver around office and property
Nice to have
- Initiative
- Team Focused
- Range of Influence
- Problem finding
- Creativity
- Business Intelligence
- Integrity
- Authenticity
- Candor
- Inclusion
- Employee engagement
- Problem Resolution
Day to day
- Manage daily housekeeping operations to uphold service standards and strategic goals
- Monitor productivity and room inventory to support smooth check-ins and profitability
- Lead hiring training coaching and employee engagement while resolving guest issues and maintaining exceptional public area appearance