RRemoteville
Iceland Foods logoIceland Foods

HR Case Manager

Skills
CoachingEmployee EngagementEmployee RelationsHR PoliciesHuman ResourcesLabor RelationsLabor And Employment Law
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Manage a portfolio of HR cases, schedule and prioritize activities.
  • Provide face-to-face support on complex people matters, including hearings and appeals.
  • Offer solutions that recognize legal and regulatory requirements.
  • Coach managers on people management aspects.
  • Ensure accurate case management records, manage cases proactively.
  • Proven track record managing complex HR cases.
  • Up-to-date knowledge of UK employment law.
  • Clear and confident communication style.
  • Strong partnership skills with stakeholders.
  • CIPD qualified (Level 7) preferred.
  • Commercial and pragmatic HR solutions approach.
  • Flexible and agile work style.
  • Good analytical and problem-solving skills.
  • Full UK Driving license.

Nice to have

  • Clear communication.
  • Confident and engaging.
  • Collaborative.
  • Strong partnership skills.
  • Analytical and problem-solving skills.

Day to day

  • Provide a professional, proactive HR advisory service to managers via telephone and written communications.
  • Offer advice and guidance on complex people matters focusing on optimal outcomes for both business and colleagues.
  • Actively support managers in managing serious and complex employment issues, considering commercial and legal frameworks.