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HR Coordinator
Skills
Build Strong RelationshipsBusiness WritingClient CorrespondenceConfidentialityCustomer ServiceHR PoliciesHuman Resources
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1 or more years of experience working in a Human Resources, customer service or research role
- Stellar customer service skills with a professional sense of compassion for difficult situations
- Intermediate or greater Microsoft Office suite skills
- Excellent interpersonal, communication, and presentation skills
- Ability to build strong relationships and work well with peers, managers, and clients
- High level of discretion and ability to follow policies on confidentiality
- Ability to communicate with a wide variety of audiences
- Ability to meet conflicting deadlines, manage multiple priorities with minimal supervision
- Ability to work in a loud environment and manage distractions
- Strong reading comprehension, internet navigation and research skills
- Strong customer service skills; ability to listen to and understand complex HR issues
- Ability to organize and efficiently manage multiple priorities with a sense of urgency
- Ability to manage heavy telephone, email, and other message format volume
- English proficiency - written and verbal
Day to day
- The HR Coordinator is responsible for answering phones, assigning work, conducting research, creating documents, triaging client matters, and collaborating with the rest of the HR services team.
- The person in the role will develop initial responses to questions, edit documents, and review submissions.
- The individual who fills this role needs to have a strong customer service orientation and be comfortable working in a fast-paced and high phone volume environment that is frequently changing with frequent interruptions.
- This role involves flexibility, quickly switching from one topic to another, and one communication medium to another.