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HR Operations & Service Expert
Skills
AnalyticsContinuous ImprovementExecutive VisibilityOperating ModelsOperations ManagementOptimizationPlays
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 7 or more years of experience in HR Operations Shared Services Service Delivery Service Management Vendor Management HR Programs or related disciplines
- Demonstrated success leading complex global operating models and HR service delivery functions
- Strong executive presence with proven ability to influence senior leaders and enterprise stakeholders
- Extensive experience driving operational transformation governance and continuous improvement initiatives
- Proven experience managing global vendors outsourced partnerships and service performance frameworks
- Demonstrated capability building coaching and leadership experience across complex operational environments
Nice to have
- Strategic leadership
- Executive presence
- Continuous improvement
- Analytical mindset
- Stakeholder influence
- Operational excellence
Day to day
- Provide strategic leadership and oversight for HR service delivery enablement across a global HR ecosystem.
- Advise HR Operations leadership and guide Lead Consultants and Service Managers on escalations operational priorities and service issues.
- Drive governance service performance operational excellence capability development and stakeholder engagement through data-driven decision making and continuous improvement.