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HR Service Centre Representative - Junior
Skills
Alexa Skills KitDashboardsData VisualizationFederal RegulationsHR PoliciesServicenowShared Services
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree preferred or equivalent experience
- High School Diploma or equivalent experience
- 1-2 years of related experience preferred
- Strong communication organizational and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Exceptional customer service and follow-through skills
- Ability to maintain confidentiality and apply privacy requirements
- Proficient in Microsoft Office especially Excel Word and Outlook
- Knowledge of HR policies procedures and systems
- Experience working on a team and remaining flexible
- Ability to work under pressure
- Previous Workday or ServiceNow experience preferred
Nice to have
- Detail-oriented
- Flexible
- Self-sufficient
- Customer-focused
- Team-oriented
Day to day
- Serve as a primary HR contact for U.S. and Puerto Rico associates seeking guidance on leaves of absence and related HR matters.
- Handle inquiries across phone email and dashboard channels while delivering clear accurate information on company policies and procedures.
- Document case details in ServiceNow and perform timely leave administration in compliance with federal state and company regulations.