RemotevilleRemote HR Shared Services Analyst Partner Contact Center Job in Seattle, WA Starbucks
HR Shared Services Analyst Partner Contact Center Starbucks
$ -
Active ListeningBrewingCase ManagementCoachingContact CentersCritical ThinkingEmployee RelationsHuman ResourcesShared Services
Entry-level/graduate -
SeattleWA
144185+ employees
Food
Role
Who you are
- Experience working in customer service and or a call center environment
- Experience researching analyzing and problem solving in a fast-paced environment
- Experience coaching or leading others
- Case management experience
- Continuous improvement experience
- Human resources experience or education
- Bachelor’s degree preferred
Desirables
- Continuous improvement
- Human resources
- Leadership
What the job involves
- Answers a high volume of complex inbound calls in a fast-paced environment while delivering quality service and creating a positive partner experience
- Applies critical thinking and active listening skills to effectively diagnose callers’ needs and to determine key details to document in the case management tool
- Communicates policies and processes and provides information in response to partner inquiries
- Utilizes multiple systems to research troubleshoot and provide issue resolution
- Acts as an escalation point of contact to resolve critical and complex partner resource concerns
Company
Company mission
At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. In everything we do, we are dedicated to Our Mission: With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection.Company benefits
- Medical dental and vision insurance
- Basic and supplemental life insurance
- Short-term and long-term disability
- Paid parental leave
- Family expansion reimbursement
- Paid vacation from date of hire
- Sick time accrued at 1 hour for every 25 hours worked
- Eight paid holidays
- Two personal days per year
- 401(k) retirement plan with employer match
- Discounted company stock program
- Starbucks equity program
- Incentivized emergency savings
- Financial well-being tools
- 100% upfront tuition coverage through online program
- Student loan management resources
- Backup care
- DACA reimbursement
Company values
- At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. In everything we do, we are dedicated to Our Mission: With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection.