Human Resources Shared Services Lead - Europe
Skills
Data AnalysisEmployee RelationsHuman Resource PlanningHuman ResourcesHuman Resources Information SystemsLegal ComplianceMentoring
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 7+ years of HR operations or HR service delivery experience with multi-country scope
- Experience leading HR service delivery teams and managing escalations
- Strong knowledge of regional employment laws and HR compliance requirements
- Proven experience managing case operations with defined KPIs and SLAs
- Experience in a matrixed cross-functional environment
- Bachelor’s degree in Business Human Resources or related field or equivalent experience
- Fluency in English additional regional language(s) preferred
- Experience with HRIS and case management platforms preferred
- Experience leading HR transformation automation or system implementations preferred
- Professional certification such as CIPD SHRM PHR or SPHR preferred
Nice to have
- Strategic
- Customer-focused
- Process-driven
- Collaborative
- Detail-oriented
- Adaptable
Day to day
- Oversee day-to-day HR service delivery across multiple European countries with a strong focus on accuracy, speed, and consistency.
- Act as the primary escalation point for complex and sensitive HR issues, investigating cases and communicating clear resolutions to workers and clients.
- Drive compliance, standardization, and continuous improvement by partnering with shared services, payroll, legal, finance, and external vendors.
Hiring process
- Apply below
- Background check after offer
- References may be requested at final stage