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IFG Customer Success Agent
Skills
BusinessBusiness IntelligenceContact CentersContinuous ImprovementCustomer SuccessEnglishHealthcare
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Active resident Health Insurance License for state of residence
- 2+ years in a virtual or remote environment
- Ability to work flexible schedules including overtime nights and weekends
- 2+ years navigating multiple computer systems tools and screens simultaneously
- 2+ years of Medicare customer service and/or Medicare sales experience
- Ability to understand explain and compare Medicare plans and benefits across multiple carriers
- Ability to support Medicare-eligible and dual-eligible customers with empathy clarity and compliance
Nice to have
- Bilingual English/Spanish
- Call center experience
- High-volume support experience
- Salesforce experience
- Multi-carrier Medicare background
- Cross-functional collaboration
- Medicare retention experience
- Customer advocacy
Day to day
- Support Medicare customers with empathetic guidance across multiple carriers while maintaining strict compliance.
- Explain plan benefits coverage details claims questions and eligibility issues in clear easy-to-understand language.
- Partner with sales carrier and internal teams to resolve enrollment disenrollment plan changes and customer concerns efficiently.
Hiring process
- Online application via Humana Workday
- Potential pre-screen review
- Text message and email outreach through HireVue
- Pre-recorded voice text or video interview if selected
- Review and next-step notification