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Implementation Specialist

Skills
ArabicCreative StrategyCustomer EngagementPresentationsSoftware ImplementationStrategic Thinking
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s degree
  • Fluent in English French and Arabic
  • 5+ years of experience supporting implementation initiatives in universities large global organisations or ministries
  • Exceptional presentation skills
  • Excellent interpersonal skills - dynamic enthusiastic upbeat individual who connects well with others and has a positive collaborative attitude
  • Organised methodical and detail-oriented ability to prioritize and effectively manage multiple projects and tasks concurrently from start to finish
  • Ability to work both independently and as part of a team
  • Self-starter and quick learner with a passion for language learning
  • Strategic thinker and problem-solver
  • Must live close to a major airport

Nice to have

  • Creative Strategy
  • Customer Engagement
  • Strategic Thinking
  • Presentations
  • Software Implementation

Day to day

  • Provide exceptional customer support to universities and large global organisations as they implement Rosetta Stone
  • Collaborate with customers to develop a custom implementation plan that aligns with their objectives and ensures a successful implementation
  • Deliver high-quality live and virtual professional development to administrators executives and language learners
  • Travel to lead professional learning sessions and provide implementation support – up to 50% possible travel within Europe and Morocco
  • Use data to drive decision-making and increase customer engagement and usage of Rosetta Stone
  • Partner with the sales team to effectively manage and grow customer relationships