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Implementation Specialist

Skills
Critical ThinkingCustomer ExperienceData AnalyticsEasily AdaptableGLPayroll ProcessingProfessional Employer Organization
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s degree in Human Resources Business Administration Information Systems or related field or 3-5 years of experience in payroll processing and implementation client onboarding client services or project management in a PEO HR outsourcing payroll or HRIS environment
  • Required PrismHR experience as a technical service provider
  • Required strong customer-facing experience in an implementation or onboarding role and ability to work collaboratively in a cross-functional team
  • Required project management and organizational skills to manage multiple client implementations simultaneously
  • Required superior attention to detail and data analysis and critical thinking skills
  • Required process improvement mindset with ability to identify inefficiencies and suggest improvements
  • Required adaptability and flexibility in a fast-paced environment with shifting priorities

Nice to have

  • Collaborative
  • Detail-oriented
  • Client-focused
  • Adaptable
  • Organized
  • Analytical

Day to day

  • Manage multiple client implementations across payroll and HRIS platforms with careful coordination and clear communication.
  • Convert and validate payroll data accurately while configuring systems, testing outputs, and resolving troubleshooting issues for new clients.
  • Support internal teams and external clients through training, process improvements, documentation, and timely case resolution.