RRemoteville

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Pallet logoPallet

Implementation/Technical Account Manager

Skills
Account ManagementCustomer ExperienceCustomer SuccessMiddle Market CompaniesPost-SalesPresentationsRelationship Building
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Possess 3+ years experience as an Implementation Manager Project Manager or similar roles within a rapidly growing SaaS company.
  • Proven ability to manage large scale clients and liaise with C-Suite leadership to drive implementation requirements.
  • Excellent skills in communication presentation and relationship-building essential for driving an exceptional customer experience.
  • Ability to travel approximately 50% annually by plane is necessary.

Nice to have

  • SaaS experience
  • Client management
  • RFID knowledge

Day to day

  • Work one-on-one with middle market customers to implement the Pallet platform across all core workflows including order entry dispatch billing and driver settlement.
  • Lead virtual and onsite training sessions on Pallet's core workflows to enhance customer understanding and maximize platform value.
  • Manage post-sales relationships to ensure customers achieve their business goals with Pallet.
  • Collaborate with Product and Engineering teams to improve and troubleshoot issues providing feedback on product enhancements.

Hiring process

  • Chat with Recruiter - 30 mins
  • Chat with Leadership - 45 mins
  • Take home assignment - 2 days
  • Final interview - a few hours
  • Background and Reference Check