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Implementation/Technical Account Manager
Skills
Account ManagementBusiness GrowthCustomer SuccessOperationsPost-SalesRelationship DevelopmentSkill Development
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum of 3 years experience as an Implementation Manager Project Manager Account Manager Solution Architect Sales Engineer Consultant or Customer Success in a fast-paced SaaS environment.
- Proven ability to manage large-scale clients and liaise with C-Suite leadership effectively.
- Strong communication presentation and relationship-building skills with a commitment to excellent customer service.
Nice to have
- Team collaboration
- Customer focus
- Problem-solving
Day to day
- Work one-on-one with customers to implement the Pallet platform on core workflows like order entry dispatch billing and driver settlement.
- Lead training sessions virtually and onsite to maximize customers' use of the Pallet TMS platform.
- Manage post-sales relationships to help customers achieve their business goals.
- Collaborate with Product and Engineering teams to enhance product functionality and resolve issues.
Hiring process
- Chat with Recruiter - 30 mins
- Chat with Leadership - 45 mins
- Take home assignment - 2 days to complete
- Final interview - a few hours