Remote Implementation/Technical Account Manager Job in United States Pallet

Who you are

• Minimum of 3 years experience as an Implementation Manager Project Manager Account Manager Solution Architect Sales Engineer Consultant or Customer Success in a fast-paced SaaS environment.
• Proven ability to manage large-scale clients and liaise with C-Suite leadership effectively.
• Strong communication presentation and relationship-building skills with a commitment to excellent customer service.

Desirables

• Team collaboration
• Customer focus
• Problem-solving

What the job involves

• Work one-on-one with customers to implement the Pallet platform on core workflows like order entry dispatch billing and driver settlement.
• Lead training sessions virtually and onsite to maximize customers' use of the Pallet TMS platform.
• Manage post-sales relationships to help customers achieve their business goals.
• Collaborate with Product and Engineering teams to enhance product functionality and resolve issues.

Application process

• Chat with Recruiter - 30 mins
• Chat with Leadership - 45 mins
• Take home assignment - 2 days to complete
• Final interview - a few hours