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N-Power Medicine, Inc. logoN-Power Medicine, Inc.

Information Technology Support Specialist

Skills
Atlassian SuiteGoogle WorkspaceHealthcareIT Service ManagementU.S. Health Insurance Portability And Accountability Act
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 3+ years of hands-on IT experience
  • Proven IT support experience in a fast-paced environment
  • Knowledge of Google Workspace Enterprise Plus
  • Expert-level experience with iOS and macOS Apple devices
  • Microsoft Windows device knowledge is a plus
  • Experience with security tools such as Iru Cisco Umbrella Cortex Cloud VPN and Okta SSO
  • Experience with Atlassian products Confluence and Jira
  • Experience with technology rollouts
  • Understanding of HIPAA and policies governing PHI and PII preferred
  • Excellent verbal and written communication skills
  • Ability to manage competing priorities and collaborate with stakeholders
  • Attention to detail and responsiveness

Nice to have

  • Generous
  • Curious
  • Humble
  • Responsive
  • Detail-oriented

Day to day

  • Maintain corporate IT systems and provide responsive support in a fast-paced hybrid environment.
  • Troubleshoot Tier 1 and Tier 2 hardware and software issues for remote employees while keeping devices compliant and performing well.
  • Manage onboarding and offboarding tasks administer applications and support security and collaboration tools across the organization.