Information Technology Support Specialist
Skills
Atlassian SuiteGoogle WorkspaceHealthcareIT Service ManagementU.S. Health Insurance Portability And Accountability Act
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years of hands-on IT experience
- Proven IT support experience in a fast-paced environment
- Knowledge of Google Workspace Enterprise Plus
- Expert-level experience with iOS and macOS Apple devices
- Microsoft Windows device knowledge is a plus
- Experience with security tools such as Iru Cisco Umbrella Cortex Cloud VPN and Okta SSO
- Experience with Atlassian products Confluence and Jira
- Experience with technology rollouts
- Understanding of HIPAA and policies governing PHI and PII preferred
- Excellent verbal and written communication skills
- Ability to manage competing priorities and collaborate with stakeholders
- Attention to detail and responsiveness
Nice to have
- Generous
- Curious
- Humble
- Responsive
- Detail-oriented
Day to day
- Maintain corporate IT systems and provide responsive support in a fast-paced hybrid environment.
- Troubleshoot Tier 1 and Tier 2 hardware and software issues for remote employees while keeping devices compliant and performing well.
- Manage onboarding and offboarding tasks administer applications and support security and collaboration tools across the organization.