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Information Technology Support Specialist
Skills
Customer ExperienceJob Description DevelopmentOperating SystemsQuality ControlRemote User SupportSoftware InstallationSoftware Troubleshooting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Hardware and software troubleshooting experience
- Strong customer service experience
- Knowledge of Windows operating systems and products
- Previous State of Maine experience required
- Ability to perform advanced troubleshooting and remediation via remote support
- Ability to document work for future reference
- Strong written and spoken communication skills
- Ability to work effectively in a team environment
Nice to have
- Detail-oriented
- Customer-focused
- Collaborative
- Dependable
- Adaptable
Day to day
- Provide desktop computer support for end users in a remote-first environment with occasional onsite travel.
- Install application updates and manage software patches and upgrades with accuracy and care.
- Troubleshoot and remediate operating system update failures and other hardware or software issues using remote support tools.
- Remove unsupported or vulnerable software while documenting work clearly and communicating useful status updates.