Integration Support Engineer
Skills
Software As A ServiceBusiness Process ImprovementContextCustomer SuccessGeneral ContractingPresalesRoot Cause Analysis
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong technical foundation debugging APIs data flows configurations and logs
- 2–5 years in technical roles such as integrations implementation technical support web development internal tools engineering or solutions engineering
- Ability to solve problems proactively with minimal reliance on Engineering
- Experience performing root cause analyses and resolving complex technical issues
- Experience creating clear effective documentation for internal and external audiences
- Proven ability to collaborate across Engineering Product and Customer Success
- Excellent communication skills with customers and internal teams
Nice to have
- Technically curious
- Fast-paced environment
- Adaptable to ambiguity
- Strong communicator
- Customer-focused
Day to day
- Own technical support for ERP integrations and customer-facing implementation work
- Investigate complex integration issues through root cause analysis, troubleshooting data flows, and resolving configuration errors
- Partner closely with Customer Success and Engineering to unblock customers, document solutions, and improve integration processes
- Support data migrations, pre-sales discovery, and maintain clear technical guides and runbooks for internal and external teams
Hiring process
- Application Review
- Hiring Manager Video Interview
- Take-Home Exercise
- Panel Interview
- Cofounder Video Interview