Integrations Specialist
Skills
Software As A ServiceBlackboardBusiness IntelligenceBusiness Relationship ManagementContinuous ImprovementData ManipulationDatabases
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years of customer management experience
- 2+ years using a CRM system or database
- Intermediate Excel skills including formulas pivot tables and data manipulation
- Experience with New Relic Insights or basic SQL knowledge
- Understanding of technical concepts in a software or SaaS environment
- Ability to organize and prioritize multiple projects with competing deadlines
- Experience with Salesforce Jira APIs Postman Metabase LMS Confluence or Slack
Nice to have
- Collaborative
- Inclusive
- Mission-driven
- Analytical
- Detail-oriented
- Organized
Day to day
- Set up test and maintain system integrations across higher education institutions channel partners and distribution systems
- Support internal teams with integration discussions design troubleshooting and escalations while keeping detailed customer records
- Communicate platform features upcoming changes and known issues and provide enhanced support during peak periods