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IT Applications and Operations Support Specialist
Skills
Analytical SkillsBusiness ProcessContinuous ImprovementNegotiationOptimizationProcess OptimizationReadiness
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Moderate business operations and/or systems knowledge
- Moderate understanding of IT concepts and processes
- Moderate communication negotiation collaboration and analytical skills
- Bachelor's degree or equivalent experience/training
- 3 years of relevant experience
Nice to have
- Analytical
- Collaborative
- Detail-oriented
- Process-minded
- Problem-solving
Day to day
- Support business applications by diagnosing issues quickly and resolving them to reduce downtime and disruption.
- Analyze operational workflows and partner with business teams to improve processes and identify system enhancements.
- Communicate clearly with end users IT teams and stakeholders while tracking application performance and supporting reporting and change impact analysis.