What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Fluent in French and English, written and verbal
- Previous technical Customer Support Helpdesk experience in a bilingual environment
- Strong analytical mindset with the ability to troubleshoot functional issues
- Ability to interpret and manipulate data using basic SQL commands
- High attention to detail and accuracy when handling information
- Excellent communication skills
- Customer-oriented with a strong sense of ownership and urgency
Day to day
- Manage and resolve customer inquiries and incidents through a ticketing system while delivering timely support.
- Provide high-quality bilingual customer support in French and English to a broad customer base, with a focus on the French market.
- Use basic SQL queries and strong troubleshooting skills to investigate issues, validate data, and document solutions clearly.