IT Customer Support Specialist
Skills
ArrangingContinuous ImprovementEnglishEventsMacMicrosoft 365Microsoft Excel
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Good working knowledge of Microsoft 365 applications including Excel PowerPoint and Outlook
- Good working knowledge of Microsoft Teams and SharePoint
- Experience providing first-line IT support
- Proven communication interpersonal and customer service skills
- Excellent written visual and verbal communication skills
- Fluency in English is essential
- Able to support users across Apple Android PC and Mac platforms
- High attention to detail
Nice to have
- Team player
- Relationship builder
- Passion for charitable work
- Interest in public health
- Enthusiasm for innovation
- Continuous improvement mindset
Day to day
- Provide first-line remote IT support to volunteers using Microsoft 365 tools and platforms.
- Troubleshoot everyday issues such as email setup Teams access virtual meetings and device compatibility across Apple Android PC and Mac.
- Deliver onboarding offboarding training guides videos and user support that help volunteers work smoothly and reduce repeat queries.