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IT Help Desk Specialist
Skills
Airline TicketingTrainingDocumentationEnglishIncident ManagementInstallationsKnowledge Base
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 1-2 years of IT support experience or equivalent
- Strong problem-solving skills and a customer-focused mindset
- Hands-on experience with ticketing systems Microsoft support and break-fix tasks
- Ability to work independently and manage time effectively
- Excellent English written and verbal communication skills
Nice to have
- Customer focused
- Detail oriented
- Professional demeanor
- Independent worker
- Time management
Day to day
- Troubleshoot and resolve first-level technical issues across computers applications systems devices access and performance
- Support Microsoft environments including Office 365 Windows OS and related applications while delivering responsive end-user assistance
- Manage break-fix tasks installations upgrades user profile setups password resets and incident documentation to reduce downtime
- Provide professional support through phone email chat and ticketing systems while researching solutions and escalating when needed