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IT Incident Manager
Skills
ITIL CertifiedIncident ManagementKey Performance IndicatorsServicenow
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Technical college degree.
- 3-5 years of incident management experience.
- ITIL certification required.
- Experience with ServiceNow incident, problem, knowledge, and reporting modules.
- Proven analytical, problem-solving, and reporting skills.
- Excellent communication and multitasking abilities in a fast-paced environment.
Day to day
- Lead the resolution and prevention of IT incidents.
- Implement and enhance incident management processes.
- Collaborate with IT teams for timely incident resolution.
- Oversee major incident management and process improvements.
- Conduct post-incident reviews to identify improvements and capture lessons learned.
- Coordinate with vendors for immediate incident remediation and documentation.