RemotevilleRemote IT Incident Manager Job in United States Vertex Solutions Inc.
IT Incident Manager Vertex Solutions Inc.
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ITIL CertifiedIncident ManagementKey Performance IndicatorsServicenow
Mid-level (3-4 years) - Senior (5-8 years)
United States
100+ employees
B2BSaaSConsultingIT
Open for applications
Role
Who you are
- Technical college degree.
- 3-5 years of incident management experience.
- ITIL certification required.
- Experience with ServiceNow incident, problem, knowledge, and reporting modules.
- Proven analytical, problem-solving, and reporting skills.
- Excellent communication and multitasking abilities in a fast-paced environment.
What the job involves
- Lead the resolution and prevention of IT incidents.
- Implement and enhance incident management processes.
- Collaborate with IT teams for timely incident resolution.
- Oversee major incident management and process improvements.
- Conduct post-incident reviews to identify improvements and capture lessons learned.
- Coordinate with vendors for immediate incident remediation and documentation.
Company
Company mission
Our main aim lies in meeting expectations of our customers, both clients and employees. We provide professional and comfortable environment where we strive to understand the requirements of our customers and offer solutions that best fit their needs. Our endeavor is achieve ultimate satisfaction of the customer through effective partnership of people and technology.Company benefits
- Opportunity for continuous professional development
- Remote work flexibility
Company values
- Customer Focused
- Professionalism
- Innovation
- Teamwork