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IT Knowledge Management Support
Skills
TrainingDocumentationFundamentalsManagement SupportProduct Lifecycle ManagementReadinessRelease Notes
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Active Secret clearance
- Proven experience developing and maintaining technical documentation in enterprise IT environments
- Strong understanding of IT infrastructure concepts including Windows enterprise environments Active Directory networking fundamentals and system configuration management
- Experience supporting documentation within regulated environments such as DoD federal healthcare or similar
- Familiarity with change management processes release workflows and configuration management practices
- Strong written and verbal communication skills with demonstrated attention to detail and accuracy
- Ability to organize large volumes of technical information into structured searchable knowledge repositories
Nice to have
- Detail-oriented
- Organized
- Collaborative
- Process-focused
Day to day
- Develop and maintain technical documentation, SOPs, knowledge articles, system diagrams, and configuration records to support enterprise IT operations and modernization efforts
- Create structured knowledge content for Enterprise Management processes, application packaging, configuration updates, and release validation
- Translate complex technical concepts into clear documentation for technical and non-technical audiences while coordinating with technical teams and supporting audit readiness