How Remoteville checks and expires listings
IT Manager
Skills
Information TechnologyCustomer ServiceTeam ManagementTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Degree or HND level qualification in an IT related subject
- ITIL Service Management (V3 Minimum)
- Experience in managing technology service teams in a complex business environment
- Previous experience in an IT technical support role
- In-depth understanding of all aspects of IT Operations including Incident, Problem, Request Fulfilment and Change Management
- Excellent command of written and spoken English
- Valid ENG1 medical certificate or equivalent for the duration of each voyage
Nice to have
- 5+ Years of Maritime IT Experience (with career progression)
- Advanced IT Certification
- Experience in a hospitality environment
Day to day
- Based on board vessels operated by an iconic brand that belongs to the world’s largest leisure organisation, the IT Manager role is a truly unique opportunity to be immersed in technology whilst experiencing the ultimate way to work and travel
- Technology is fundamental to delivering and enhancing the journey that our guests experience
- Leading our IT Department on one of our Excellence Class of vessels, the IT Manager will provide technical direction and leadership for a team of high-performing IT Officers and IT Technicians
- Ensuring high-quality IT systems support, advanced troubleshooting and maintenance for a complex, technical environment is delivered consistently and within SLA
- The IT Manager will focus on Service Management; ensuring that incidents are resolved as quickly as possible whilst also making sure that accurate and timely records are maintained in the ticketing system, keeping customers informed and updated of progress