RRemoteville
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IT Operations Manager

Skills
DevopsBMC Helix ITSMBusiness Continuity PlanningContinuous ImprovementManagement Information SystemsOperations ManagementReadiness
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Current UK Security Clearance (SC)
  • Proven experience leading IT Operations or Service Management in complex technical or data-driven environments
  • Extensive ITIL experience across Incident Problem Change Release Request and Major Incident Management
  • Experience managing live cloud-hosted services with high availability resilience performance and operational readiness
  • Strong Service Desk and wider IT Operations leadership experience
  • Experience planning coordinating and governing release and deployment activities
  • Strong stakeholder management across business technical supplier client and senior leadership teams
  • Experience managing service performance against SLAs OLAs and KPIs
  • Experience coordinating cross-functional teams to resolve complex operational issues and major incidents
  • Knowledge of operational governance service resilience capacity management risk management business continuity and support best practices
  • Knowledge of access management identity governance and role-based access control
  • Experience using ITSM tools such as ServiceNow Jira Service Management or BMC Remedy
  • Strong analytical and reporting skills including dashboards metrics and trend analysis
  • Excellent communication leadership organisational and problem-solving skills
  • Experience working in highly regulated or public sector environments

Nice to have

  • Analytical
  • Proactive
  • Collaborative
  • Customer-focused
  • Process-driven
  • Detail-oriented

Day to day

  • Lead the day-to-day operation of a live data product for a central government client, ensuring stability, availability, security, and performance
  • Oversee Service Desk activity, major incidents, access management, release coordination, and operational governance within an ITIL-aligned environment
  • Build strong relationships with stakeholders and technical teams, produce clear service reporting, and drive continual service improvement across the live service