IT Product Support Specialist
Skills
Software As A ServiceAdministrationContinuous ImprovementJira Service DeskSalesService DeskService-Level Agreements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1+ years of experience in IT support business systems support or Service Desk roles
- Experience supporting or administering platforms like Salesforce and NetSuite
- Experience using service management systems like Jira Service Desk or ServiceNow
- Familiarity with business tools such as Dayforce DocuSign and Google Workspace
- Strong problem-solving communication and troubleshooting skills
- Ability to translate technical concepts for non-technical users
- Detail-oriented with strong documentation and ticket management discipline
- Bachelor's degree in information systems Business Administration or related field or equivalent practical experience
Nice to have
- Detail-oriented
- Collaborative
- User-focused
- Process-minded
- Adaptable
Day to day
- Provide first- and second-level support for enterprise business applications including Salesforce NetSuite and Dayforce
- Troubleshoot login access data entry reporting and workflow issues while accurately logging and categorizing tickets
- Collaborate with IT business owners and vendors to escalate bugs communicate outages document solutions and improve user support
Hiring process
- A cover letter and resume are required
- Background check required