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IT Support Engineer
Skills
Software As A ServiceAdministrationContinuous ImprovementDefaultsDevice ManagementISO 27001ISO Standards
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in IT support IT operations or related role
- Hands-on experience administering Okta or similar identity provider
- Hands-on experience with modern MDM tooling ideally Workspace ONE or equivalent
- Strong working knowledge of Google Workspace administration
- Experience with common endpoints especially macOS
- Excellent written and verbal communication skills
- Strong ownership judgment and ability to prioritize
Nice to have
- Remote-first experience
- Fast learner
- Polish minded
- Detail oriented
- Quality focused
- Ambiguous problem solver
Day to day
- Own frontline IT support for employees across time zones, resolving hardware software access and network issues
- Manage onboarding and offboarding workflows to keep new hires productive and departures clean with secure deprovisioning
- Administer identity endpoint and SaaS systems to improve access control device hygiene and internal enablement
- Build documentation runbooks and self-serve workflows that reduce repeated requests and improve employee experience
- Partner with Security Engineering and Operations to translate requirements into practical low-friction IT controls
Hiring process
- Submit application via email or careers portal
- Interview process with recruiting and hiring team
- Possible technical or operational interview
- Final decision and offer