Remote IT Support Lead Job in Orlando, FL Alpaca

Who you are

• Excited about Alpaca’s mission and our vision
• 3+ years of experience in an IT support or helpdesk role
• Proficiency in cloud-centric environments and cybersecurity capabilities
• Experience with Linux and Google Workspace
• Strong analytical and problem-solving skills
• Excellent communication skills and able to work collaboratively
• Rapid responder for on-call rotations and after hour emergencies

Desirables

• Bachelor's degree in IT or related
• IT/Security certifications
• Financial services industry experience

What the job involves

• Lead and own the IT organization
• Lead IT related initiatives and projects
• Be the Go-to-Person for IT helpdesk requests
• Diagnose and provide IT support for staff as required
• Work with the HR and Security team to manage onboarding and offboarding activities
• Setup and deploy laptops devices software and other hardware
• Assist with shipping and receiving of hardware assets
• Manage MDM systems including BYOD
• Maintain the Firm inventory of all IT assets
• Manage and secure endpoint devices at the direction of the Security Team
• Provide training to staff on IT related topics
• Assist with change management and procurement activities