IT Support Specialist
Skills
Acquisition IntegrationBusiness Process ImprovementComputer Hardware TroubleshootingDefaultsDevice ManagementEmeraldLinux
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in end user IT support
- Experience with onboarding offboarding and inventory management
- Support experience with macOS Windows and Linux or a combination
- Proficiency with MDM platforms and inventory systems
- Daily use of AI tools for troubleshooting documentation or triage
- Experience working directly with internal customers
- Ability to work independently with minimal oversight
Nice to have
- Steady under pressure
- Generous with knowledge
- Process improver
- Startup adaptable
- Fast paced mindset
- Team oriented
Day to day
- Provide responsive end user support across macOS Windows and Linux environments
- Manage onboarding offboarding device provisioning account setup and software installation with care and accuracy
- Troubleshoot hardware software A/V video conferencing and network issues while keeping ticket queues organized and up to date
- Train users and guide teammates sharing knowledge improving workflows and supporting special projects
Hiring process
- Submit application
- Ongoing review until filled
- Recruiter screening
- Interview process