Remoteville

Remote IT Support Specialist Job in United States Cadence

IT Support Specialist Cadence
$105000 - $110000
Information TechnologyProtocolsDocumentationDomain Name SystemInternet Protocol SuiteOkta Identity CloudTechnical SupportTransmission Control ProtocolUser Datagram Protocol
Junior (1-2 years) - Mid-level (3-4 years)
United States


Cadence helps health systems deliver world-class care outside the four walls of the hospital.
205+ employees
HealthcareTechnologySaaSMedTech

Open for applications

Role


Who you are

  • 2+ years experience in IT support role
  • Thrive in a fast-paced environment
  • Own problems end-to-end
  • Customer-service driven, excel at user support
  • Experience supporting MacOS, iOS, using tools like JAMF, Kandji, Mosyle
  • Administrative experience in SaaS productivity and collaboration applications like Google Workspace, Slack, Zoom, Notion
  • Proficient in identity management with experience in Okta
  • Understanding of network protocols and services: TCP, UDP, TCP/IP, DNS


What the job involves

  • Be an IT ambassador and provide a best-in-class support experience
  • Respond to user requests for technical assistance
  • Be an evangelist for our tools, provide training and tips
  • Onboard new hires, configure equipment, activate accounts, orient with systems
  • Manage support queue, ensure timely response to issues
  • Inspect, analyze, and debug technical issues
  • Create and update workflow, process documentation, playbooks, help content

Share this job

Hide company

More jobs at Cadence

Company


Company mission

Cadence is a health technology company revolutionizing chronic care management by providing advanced remote patient monitoring solutions. Our mission is to deliver life-changing care to over one million patients living with chronic diseases by combining innovative technology with clinical excellence for proactive healthcare, all while transcending traditional hospital boundaries.



Company benefits

  • Company culture: impact, growth mindset, empowerment, integrity
  • Help improve quality of life of millions of Americans
  • Competitive compensation
  • Full-time fixed-term benefits: Medical, dental, vision insurance
  • OneMedical, TelaDoc, TalkSpace memberships
  • Discounted ClassPass memberships
  • Accrued PTO, paid holidays, paid sick time
  • Remote equipment setup


Company values

  • Trust
  • Autonomy
  • Empowerment
  • Integrity
  • Curiosity
  • Collaboration
;