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IT Support Specialist
Skills
Contact CentersDocumentationIT Service ManagementLocal Area NetworkMacNetworkingRoot Cause
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High school diploma or equivalent
- At least 1 year of related customer service call center help desk or IT support experience
- Ability to meet applicable public trust or suitability requirements
- Basic knowledge of end-user hardware software networking and access support
- Strong communication customer service and documentation skills
Nice to have
- Customer focused
- Detail oriented
- Professional demeanor
- Strong problem solver
- Fast paced environment
Day to day
- Serve as the first point of contact for end users seeking technical help
- Respond to incoming calls and self-service tickets in a fast-paced service desk environment
- Troubleshoot basic hardware software network access and endpoint issues while documenting each case accurately