IT-Support Specialist
Skills
SQLApplication SupportC2CitrixComputer RepairIncident ManagementService Levels
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Completed commercial training or comparable qualification
- Practical experience in public administration or administrative processes
- Professional experience in 2nd level support application support or software support
- Ideally knowledge of process management works yard or cemetery services
- Basic knowledge of Citrix and SQL is desirable
- Very good German language skills at C2 level
- Software affinity quick comprehension and structured problem solving
- Strong customer orientation and sense of responsibility
Nice to have
- Service mindset
- Analytical thinking
- Team spirit
- Customer focus
- Structured working style
Day to day
- Provide expert 2nd level support for software applications with a focus on process management, municipal works yard, and cemetery services
- Analyse complex incidents and error patterns and coordinate sustainable resolutions with software development and other support teams
- Perform maintenance and support tasks via remote access while advising customers professionally and reliably
- Review enhancement requests prepare documentation and coordinate incident management in line with SLAs
Hiring process
- Zurück
- Jetzt bewerben