RRemoteville
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IT Support Specialist

Skills
Computer ScienceComptia Network+Computer RepairContinuous ImprovementDomain Name SystemEasily AdaptableRegulatory Requirements
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2+ years of technical support help desk or service desk experience preferred
  • Working knowledge of Microsoft 365 and cloud-based business applications
  • Basic understanding of hardware networking and endpoint troubleshooting including VPN WiFi TCP/IP DNS and DHCP
  • Ability to prioritize multiple support requests and meet service expectations
  • Strong problem-solving organizational and documentation skills
  • Clear written and verbal communication skills
  • Ability to work independently in a fully remote environment
  • Ability to maintain confidentiality and follow security privacy and compliance procedures
  • Experience supporting Microsoft Intune or Jamf preferred
  • Familiarity with Microsoft Entra ID MFA and identity access management preferred
  • Experience in healthcare or another regulated environment preferred
  • Relevant certifications such as CompTIA A+ CompTIA Network+ or Microsoft Fundamentals preferred
  • Bachelor’s degree in IT Computer Science Business Information Systems or related field or equivalent experience

Nice to have

  • Customer-focused
  • Organized
  • Technically curious
  • Patient
  • Adaptable
  • Independent
  • Detail-oriented

Day to day

  • Provide first-line and second-line technical support for employees in a fully remote environment.
  • Troubleshoot hardware software access and cloud application issues while maintaining strong customer service.
  • Manage tickets onboarding endpoint support device administration and routine SaaS application support.
  • Work closely with Systems Administrators vendors and MSPs to resolve issues quickly and improve the end-user experience.