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IT Support Specialist
Skills
Account CreationCloud AdministrationIdentity And Access ManagementJira Service DeskLocal Area NetworkMicrosoft 365Permissions
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree preferred or equivalent education and relevant experience
- 2+ years in Helpdesk Desktop Support or Systems Admin within a corporate service desk environment
- 1+ years as a Microsoft Administrator in an O365 cloud environment
- Expert familiarity with ticketing systems and remote support tools
- Experience managing devices within the Microsoft 365 environment
- Strong knowledge of Windows and macOS operating systems and Microsoft Office
- Strong knowledge of computer hardware and peripheral components
- Proficiency in installing configuring and upgrading software operating systems and device drivers
- Ability to diagnose and resolve hardware and software issues using diagnostic tools
- Proficiency in Microsoft 365 administration including user management and licensing
- Familiarity with SharePoint Exchange Teams and OneDrive
- Experience with Microsoft Teams administration
- Knowledge of Azure AD for identity management
- Ability to configure advanced security settings in Microsoft 365
- Knowledge of user account creation modification and permissions management
- Excellent customer service skills
- Strong documentation skills
- Experience documenting incidents and service requests in a service desk or ticketing system
- Commitment to following up on resolved issues to verify user satisfaction
- Must have the ability to travel
- Must have the ability to lift a minimum of 35 pounds
- Must have the ability to stand walk and perform repetitive tasks for extended periods
- Must be able to remain in a stationary position for extended periods of time
Nice to have
- Energetic
- Organized
- Customer friendly
- Experienced
- Detail oriented
- Process focused
- Collaborative
Day to day
- Provide technical support for hardware and software issues through Jira Service Desk and remote support channels
- Troubleshoot and maintain desktops laptops printers peripherals and other end-user devices across multiple sites
- Administer Microsoft 365 services and support user accounts licensing security settings and Azure AD identity management
- Maintain accurate asset records create documentation and collaborate with second level support teams to resolve complex issues