IT Support Specialist
Skills
AcademiesAgility TrainingAnalytical SkillsCoachingEdtechIT EscalationRoot Cause
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong ownership and ability to work independently
- Experience in IT technical support customer support or a related role
- AI-forward with hands-on experience using AI tools to research troubleshoot and document
- Quick learner who can pick up new tools systems and processes
- Proactive resourceful and focused on driving issues to resolution
- Able to explain technical and academic workflows to nontechnical users
- Strong troubleshooting skills from investigation through escalation
- Comfortable navigating unfamiliar work and asking thoughtful questions
Nice to have
- EdTech experience
- Systems administration
- Scripting and automation
- Ticketing systems
Day to day
- Own the support queue for students families and staff and resolve issues from first report to final fix
- Provision update and deactivate accounts across learning platforms and internal tools to keep access accurate
- Set up new students and staff with the right tools before day one and document how systems work with clear guides