IT Workplace Support Team Leader
Skills
Desktop SupportIT Service ManagementITILIncident ManagementMicrosoft 365Microsoft IntuneTeam Leadership
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong interpersonal and behavioural skills
- Proven line management experience in an IT support team
- Hands-on troubleshooting across Windows devices Microsoft 365 peripherals printing and mobile
- Understanding of endpoint configuration particularly Microsoft Intune and endpoint policy
- Experience supporting a multi-site organisation both remotely and on-site
- Networking and Wi-Fi knowledge to diagnose issues before escalation
- Full UK driving licence and willingness to travel across England
Nice to have
- ITIL Foundation
- ITIL-based support experience
- MD-102
- MS-102
- Device as a Service exposure
- Managed device lifecycle exposure
- Large estate experience
Day to day
- Lead and coach three field-based workplace support engineers across England
- Resolve complex endpoint Microsoft 365 networking Wi-Fi telephony printing and meeting room issues on-site and remotely
- Use site visits and service data to drive continuous improvement and strengthen the reliability of workplace technology
- Own device lifecycle activity and coordinate suppliers logistics and project-related support work
Hiring process
- Apply through this advert
- Message me directly for a confidential conversation