Remote ITSM Product Manager Job in London, UK Ekco

Who you are

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 5 years’ experience in IT service management and ITSM administration.
• Certification in ITSM, preferably ITIL, is an advantage.
• Experience supporting and maintaining ITSM platforms.
• Ability to manage system enhancements and upgrades, focusing on minimal service disruption and strong change control.
• Experience integrating new clients and businesses into an MSP environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of FreshService ITSM solution is an advantage.

Desirables

• ITIL certification
• Knowledge of FreshService ITSM

What the job involves

• Strategically support and maintain the ITSM platform, ensuring high-impact asset status and significant contributions to managed services' growth.
• Implement system enhancements, customisations, and updates, maintaining high service availability and functionality.
• Provide expert technical support, promptly addressing issues.
• Streamline and manage client onboarding processes and technical integration of new business acquisitions.
• Collaborate with various departments to understand service usage and advocate for improvements.
• Serve as the key liaison for ITSM vendor relationships, managing contracts and initiatives.