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Jr. IT Support Specialist
Skills
Continuous ImprovementHealthcareIdentity And Access ManagementInstallationsMicrosoft 365ProvisioningReadiness
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1–2 years of IT support or helpdesk experience
- Experience supporting Microsoft 365 cloud tools such as Outlook Teams OneDrive and SharePoint
- Familiarity with Windows operating systems and remote support tools
- Hands-on experience with VPN and RDP client installation and troubleshooting
- Strong customer service and communication skills
- Familiarity with identity and access management practices
- Experience in healthcare IT or supporting EMR or EHR systems
Nice to have
- Multitasker
- Detail-oriented
- Proactive
- Ownership mindset
- Solution oriented
- Strategic thinker
- Strong work ethic
- Coachable
- Professional
- Confidential
Day to day
- Provide frontline technical support to internal users across hardware software and access issues
- Manage and fulfill IAM requests for internal systems and external EMR platforms used by medical practices
- Coordinate with external IT teams and clinical stakeholders to provision access install required software and resolve connection issues
- Assist with onboarding and offboarding device readiness documentation troubleshooting and escalation to ensure timely resolution