RemotevilleRemote Junior Helpdesk Analyst Job in UK Momenta Group
Junior Helpdesk Analyst Momenta Group
£22500 - £27000
Attention To DetailContact CentersCustomer ServiceHelp Desk SupportOrganization SkillsPriority ManagementService Desk
Mid-level (3-4 years)
UK
Momenta is a leading solutions provider in Financial Services Utilities & Professional Services.
330+ employees
B2BProfessional ServicesTechnologyConsulting
Role
Who you are
- Previous experience in helpdesk call centre or customer service role.
- Confident communication skills and an interest in IT/technology.
- Minimum of five years UK residency for SC clearance eligibility.
Desirables
- Problem Solving
- Organised
What the job involves
- Interface daily with the Intelligent Service Desk to provide customer support and resolution.
- Proactively manage and troubleshoot incidents to ensure minimal disruption.
- Contribute to the continuous improvement of the service operation processes.
Company
Company mission
Momenta Group is dedicated to providing innovative resource solutions tailored to the needs of blue-chip clients across multiple industries. With over 20 years of experience, we leverage our extensive network and advanced IT technologies to enhance service delivery in resourcing, outsourcing, consultancy, and tech-enabled services. Our mission is to empower organizations with the expertise and support they require for operational excellence and compliance in a rapidly evolving market.Company benefits
- Performance-based reviews and bonuses
- Training provided
- Shift allowance after training
Company values
- Quality
- Innovation
- Integrity
- Collaboration