Junior Helpdesk Analyst
Skills
Attention To DetailContact CentersCustomer ServiceHelp Desk SupportOrganization SkillsPriority ManagementService Desk
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Previous experience in helpdesk call centre or customer service role.
- Confident communication skills and an interest in IT/technology.
- Minimum of five years UK residency for SC clearance eligibility.
Nice to have
- Problem Solving
- Organised
Day to day
- Interface daily with the Intelligent Service Desk to provide customer support and resolution.
- Proactively manage and troubleshoot incidents to ensure minimal disruption.
- Contribute to the continuous improvement of the service operation processes.