Junior Service Delivery Executive
Skills
Business IntelligenceBusiness Relationship ManagementExecutive VisibilityFoundationsIT ProjectsReadinessStructured Finance
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s Degree and 4 years of relevant work experience or equivalent experience
- Strong knowledge of IT service delivery cyber assurance compliance operations and standard IT processes
- Demonstrated experience implementing IT systems or process improvements that enhance business performance
- Ability to manage internal and external stakeholders to deliver technology solutions
- Strong influencing written verbal and presentation skills
- Self-directed detail-oriented and able to maintain an executive presence
- Ability to work across multiple IT and business functions to build trusted working relationships
- Ability to follow structured processes while also identifying improvement opportunities
- Proficiency with MS Office ITIL v4 Foundations Customer Service skills and analytical thinking
Nice to have
- ITIL Foundation certification
- Enterprise-scale service experience
- Defense or aerospace environment
- Project management fundamentals
- Cross-team facilitation
Day to day
- Support IT service delivery across the ES Sector and help ensure projects and services are delivered effectively to the business.
- Build trusted relationships with business partners and provide clear executive-ready communication that supports informed decisions.
- Manage incidents requests and escalations while coordinating cross-functional teams to resolve outages maintain process compliance and improve service quality.