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L1 IT Support Specialist
Skills
Account ManagementTrainingDomain Name SystemIT Service ManagementNetworkingRemote DesktopSAP FI
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1 to 3 years of experience in IT Support Service Desk or Help Desk environments
- Excellent verbal communication skills for phone-based technical support
- Strong knowledge of Tier 1 troubleshooting methodologies
- Experience supporting Windows operating systems printers email clients and common business applications
- Basic understanding of Active Directory user account management and password administration
- Familiarity with ticketing systems such as ServiceNow Jira Service Management or similar platforms
- Basic knowledge of networking concepts such as DNS VPN Wi-Fi TCP/IP and remote connectivity troubleshooting
- Reliable dependable and able to work independently with minimal supervision
- Strong problem-solving skills with a customer-first mindset
Nice to have
- Customer-focused
- Dependable
- Proactive
- Technically capable
- High-volume support
Day to day
- Provide first-level IT support through phone email chat and ticketing systems
- Handle inbound support calls and resolve technical issues with strong customer service
- Troubleshoot hardware software connectivity and application issues for end users
- Support Windows Microsoft 365 printers VPN and remote desktop tools while documenting resolutions