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Lead Application Support Engineer
Skills
DevopsSoftware As A ServiceAdoptionContinuous ImprovementDatabasesHealthcareMean Stack
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 10+ years in application support software engineering or production-focused engineering
- At least 3 years in a senior or lead capacity
- Strong hands-on proficiency in .NET / C# for reading debugging and writing production-quality code
- Solid understanding of React front-end applications
- Deep experience with Microsoft SQL Server including query analysis execution plan review and performance troubleshooting
- Demonstrated experience supporting applications hosted on Microsoft Azure
- Proven track record of owning complex high-stakes production incidents end-to-end
- Experience with structured problem management methodologies such as root cause analysis and 5 Whys
- Demonstrated ownership of production codebases and direct issue fixing in code
- Ability to lead coach and mentor a team of application support engineers
Nice to have
- Hands-on
- Operationally minded
- Analytical
- Collaborative
- Process-driven
- Mentoring mindset
- Continuous improvement
Day to day
- Own the health and reliability of mission-critical SaaS platforms supporting healthcare workflows
- Lead deep technical triage across logs traces database queries and application behavior to rapidly identify root causes and deploy effective hotfixes
- Mentor and manage application support engineers while improving incident response processes knowledge bases and automation to reduce MTTR
- Partner closely with engineering product and operations teams to eliminate recurring issues strengthen platform stability and improve customer experience