How Remoteville checks and expires listings
Lead Application Support Engineer
Skills
DevopsSoftware As A ServiceAdoptionContinuous ImprovementDatabasesHealthcareMean Stack
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 10+ years in application support software engineering or production-focused engineering
- At least 3 years in a senior or lead capacity
- Strong hands-on proficiency in .NET / C#
- Solid understanding of React front-end applications
- Deep experience with Microsoft SQL Server
- Demonstrated experience supporting applications hosted on Microsoft Azure
- Proven track record of owning complex high-stakes production incidents end-to-end
- Experience with structured problem management methodologies such as root cause analysis and 5 Whys
- Demonstrated ownership of production codebases and fixing issues directly in code
Nice to have
- AI-augmented
- Hands-on
- Operationally minded
- Mission-driven
- Forward-looking
Day to day
- Own the health reliability and continuous improvement of mission-critical SaaS platforms.
- Lead deep technical triage on escalated production incidents across logs traces database queries and application behavior.
- Write production-ready code hotfixes and support tooling while mentoring and managing a team of application support engineers.