Lead Customer Proposition Manager
Skills
AdoptionContinuous ImprovementEasily AdaptableFinancial DataHouseholdInvestment DecisionsMeasurements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven experience leading customer proposition store transformation customer experience or operational change programmes within retail
- Strong commercial acumen including business case development investment evaluation and performance measurement
- Experience using customer operational and financial data to inform decisions and drive improvement
- Strong stakeholder management and influencing skills across Retail Digital & Technology Property Finance and external partners
- Excellent communication project leadership and programme delivery skills
- Good understanding of retail store operations and the role technology plays in outcomes
- Track record of delivering innovative solutions with measurable improvements in customer experience and operational performance
Nice to have
- Customer-focused
- Commercially minded
- Confident communicator
- Strong problem solver
- Data-driven
- Curious
- Innovative
Day to day
- Lead the design and delivery of large-scale in-store customer experience propositions across Fashion Home & Beauty and Foods
- Translate customer operational and commercial needs into scalable technology-enabled solutions that improve experience and simplify colleague processes
- Shape pilot programmes evaluate performance and recommend go no-go or scale decisions for senior stakeholders
Hiring process
- Apply today