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Lead Customer Success Partner
Skills
Contract ManagementHealthcareNeeds AnalysisOperations ManagementProject PlansRequest For ProposalRoot Cause Analysis
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's Degree or equivalent
- 10+ years proven account management and sales experience
- Experience with complex solutions for strategic national or global accounts
- C-level relationship experience
- Proficiency with MS Office applications including Word PowerPoint and Excel
- Salesforce familiarity for client tracking
- Strong oral and written communication skills
- Outstanding multi-tasking and time-management abilities
- Excellent organizational analytical and problem-solving skills
- Ability to navigate large organizations and build internal partnerships
Nice to have
- Consultative
- Strategic
- Analytical
- Collaborative
- Client-focused
- Organized
- Commercially minded
Day to day
- Manage strategic named accounts and grow revenue through consultative account management
- Develop detailed account plans and use customer insights to identify opportunities and reduce risk
- Coordinate cross-functional teams to maintain service levels deliver client reviews and resolve issues
- Oversee contracts renewals and proposal responses while strengthening customer relationships and driving satisfaction
Hiring process
- Apply now