Lead Product Designer

Skills

Constructive FeedbackCreativeInformation ArchitectureProduct DesignQuantitative DataTeam AlignmentUX Research

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Experienced design leader with a track record of delivering products that people depend on every day and solve real problems
Over-invest in well crafted interaction and visual design
Push the boundaries of what’s possible
Comfortable navigating ambiguity and driving projects forward
Balance between gut- and data-informed decisions
Able to balance short-term priorities through the lens of a big-picture vision
Exceptional at outbound communication
Exceptional storyteller
Passionate about helping other designers grow and develop
Provide guidance and constructive feedback to help the team continuously improve

This role will initially focus on the AI workstream, leading efforts to bring core AI functionality to market
As the team’s scope expands, the role will evolve to drive the delivery of AI across multiple product surfaces, shaping its integration throughout the Help Scout platform
You’ll partner closely with product and engineering to translate company and product strategy into focused initiatives, ensuring that we solve the right problems

Value Add - you’ll meet with Jared, Co-Founder & Director of Design, to talk more about the role and your design work
Logistics - you'll meet with Mary on the Recruiting team to chat through compensation, benefits, timeline, and company culture
Design Project - we’ll give you a take-home project that’s expected to take 6-8 hours (we’ll pay for your time), then our team will review it and provide feedback. We may set up some additional time to walk through it
Final Chat - you’ll chat with another 1-2 people on the team
References - we’ll ask you for three references