Remote Lead Product Designer Job in Boston, MA Help Scout

Who you are

• Experienced design leader with a track record of delivering products that people depend on every day and solve real problems
• Over-invest in well crafted interaction and visual design
• Push the boundaries of what’s possible
• Comfortable navigating ambiguity and driving projects forward
• Balance between gut- and data-informed decisions
• Able to balance short-term priorities through the lens of a big-picture vision
• Exceptional at outbound communication
• Exceptional storyteller
• Passionate about helping other designers grow and develop
• Provide guidance and constructive feedback to help the team continuously improve

Desirables

• Experimenting with new ideas
• Staying up-to-date with design trends and tools

What the job involves

• This role will initially focus on the AI workstream, leading efforts to bring core AI functionality to market
• As the team’s scope expands, the role will evolve to drive the delivery of AI across multiple product surfaces, shaping its integration throughout the Help Scout platform
• You’ll partner closely with product and engineering to translate company and product strategy into focused initiatives, ensuring that we solve the right problems

Application process

• Value Add - you’ll meet with Jared, Co-Founder & Director of Design, to talk more about the role and your design work
• Logistics - you'll meet with Mary on the Recruiting team to chat through compensation, benefits, timeline, and company culture
• Design Project - we’ll give you a take-home project that’s expected to take 6-8 hours (we’ll pay for your time), then our team will review it and provide feedback. We may set up some additional time to walk through it
• Final Chat - you’ll chat with another 1-2 people on the team
• References - we’ll ask you for three references