Lead, Program Management (In-Service)
Skills
Business PlanningConflictCustomer ExperienceLaw EnforcementMission CriticalNegotiationNew Business Opportunities
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in a relevant field with 9+ years of related experience
- Graduate degree with 7+ years of related experience
- In lieu of a degree, 13+ years of related experience
- Ability to obtain and maintain security clearance eligibility
- 6+ years in In-Service Account Manager or Program/Project Manager role in an international environment preferred
- 6+ years in commercial or military aviation/aerospace customer support or program/project management preferred
- Strong communication relationship building and problem-solving skills
- Experience working with international customers or business partners
- Knowledge of project management principles and customer account management
- Ability to travel domestically and internationally with short notice up to 10%
Nice to have
- Customer focused
- Strong team player
- Independent worker
- Detail oriented
- Fast-paced environment
- Analytical mindset
Day to day
- Serve as the primary account manager for in-service activities, overseeing repair and service efforts while acting as the single point of contact for the customer.
- Lead cross-functional teams to coordinate global service solutions, resolve issues, and ensure customer and company objectives are aligned.
- Build strong customer relationships, forecast service needs, develop maintenance concepts, and support contract renewals and new business opportunities.