Lead, Program Management
Skills
Background ChecksBusinessContact CentersCustomer ExperienceGEDHealthcareMicrosoft Word
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High School Diploma or GED with 6 years of experience or Associate's Degree with 4 years of experience
- 2 years of call center or operations experience in a pharma or payer setting
- 2 years of EVERSANA experience
- Excellent oral written and interpersonal communication skills
- Strong presentation and training skills
- Strong organizational skills and ability to manage multiple tasks and complex problems
- Highly customer focused
- Ability to obtain a pharmacy technician registration
- Knowledge of healthcare or pharmaceutical industry
- Strong computer skills with Microsoft Word Excel and PowerPoint
Nice to have
- Medical billing and coding experience
Day to day
- Serve as a subject matter expert and provide leadership support for the assigned program.
- Deliver on-the-job training to new and existing team members and help strengthen team capability.
- Resolve escalated customer issues, support task assignment, and assist with special projects to meet program goals.
Hiring process
- Pass drug test and background investigation